30-day Support for Tracking Service Validation

At Elo Digital Co., you have 30 days of free validation support after implementing your Complete Tracking package. We are here to ensure that your tracking is set up correctly, making it easier for you to use the data to optimize your campaigns.

What is included in Service Validation:

• Implementation Verification: Confirmation that tracking is working correctly and sending the appropriate data to ad platforms.
• Conversions and Events Configuration: Support in configuring conversions and events on advertising platforms.
• Clarification of Doubts: Explanations on how tracking works, data interpretation and use of tools.
• Google Tag Manager Assistance: Guidance on how to use Google Tag Manager to manage your tracking.

How Service Validation Works:

During the 30 days following the implementation of your tracking package, you can contact us for support via:

• Email : contato@elodigital.co​
• WhatsApp: 21-97899-8885

Service Validation Limitations:

Validation covers exclusively the initial implementation of the tracking service and clarification of doubts. Changes made after the initial implementation or by third parties are not covered. The limitations are organized into subcategories to facilitate understanding:

Third Party Modifications

Adjustments to the website code made by third parties or by the client.
Inclusion, exclusion or update of plugins.

Platform Switching and Checkout Changes

Any changes to the e-commerce platform after the initial setup.
Changing payment or checkout gateways (these changes require a new tracking configuration and therefore a new service).

Ad Platform Settings

Changes to ad platform settings after tracking is implemented.

External Problems

Failures or instabilities in advertising platforms.
Interruptions or instability on the internet that affect the service.

For additional configurations or strategic data analysis, it will be necessary to purchase a complementary service.

Elo Digital Co. Commitment:

Elo Digital Co. is committed to offering quality technical support so that you can achieve the best results with Complete Tracking and optimize the performance of your digital marketing campaigns.