Frequently Asked Questions

1. WHAT ARE THE PAYMENT METHODS?
We accept all major credit cards, boleto and PIX

2. HOW SECURE IS MY PURCHASE?
When you purchase online using your credit card, all of your information is entered into a secure SSL page. Your information is encrypted using SSL and sent directly to the credit card company's network, where the card and transaction are authorized and approved. Your credit card information is not stored on our servers.

3. ARE THERE FEES TO PAY IN CASE OF INTERNATIONAL PURCHASES?
No. You will not pay any additional fees.

4. IF I WANT TO CHANGE MY DELIVERY ADDRESS, CAN I?
All our deliveries are made after confirming all the details you provided when finalizing the order. If you want to change something, due to a change of address, or for any other reason, please contact us immediately to request the change. Our email is contato@rodrigostore.com
The change will only be made if your order has not yet been dispatched.

5. HOW LONG DOES IT TAKE TO SHIP? AND HOW CAN I TRACK MY ORDER?
The delivery time is based on the shipping option you chose. After your order is shipped, we will send your tracking number and tracking website by email (the one you registered in the order). The order processing time is 2 to 5 business days, after payment confirmation. Once posted, the tracking code will be sent to your email provided in the registration for real-time tracking. We are not responsible for any delays caused by the Post Office.

6. WHAT DO I DO IF AN ITEM IS MISSING FROM MY ORDER?
If something is still missing, please contact us immediately by email: contato@rodrigostore.com or by our WhatsApp 21-97899-8885
IF YOU STILL HAVE ANY QUESTIONS, PLEASE CONTACT US THROUGH OUR CUSTOMER SERVICE CENTER:

Contacts

Our service is open from Monday to Friday from 8:00 am to 7:00 pm and Saturdays and Sundays from 9:00 am to 1:00 pm.

Telephone: 21- 97899-8885

E-mail: contato@rodrigostore.com